Property Care
Maintenance Requests
We take maintenance seriously. A well-maintained property protects your comfort as a tenant and our investment as an owner — those interests are aligned.
Submit all non-emergency maintenance requests in writing via email so we have a proper record and can track completion. For emergencies, call us directly.
Gas leaks, flooding, no heat in freezing temperatures, electrical hazards, fire, or any condition posing an immediate health or safety risk. Call us directly — do not wait.
No hot water, HVAC failure, major appliance outage, plumbing leak (non-flooding), or security concerns such as a broken lock or window.
Minor repairs, cosmetic issues, appliance wear, or preventive maintenance items that do not affect habitability or safety.
When submitting by email, please include your name, property address, unit number, and a brief description of the issue. Photos are helpful when applicable.